detailinggrowth

Talkin’ Paint Podcast – Episode 6 – The CVP Is Why You Are Losing

August 9, 2023

, 2:19 pm

, Business, Marketing Tips, Podcast

The key to the CVP is connecting with clients, understanding their goals, and empowering them to achieve greatness. When we do this, we can exceed expectations and improve satisfaction. Let's be innovators who elevate service delivery, transforming the client experience and raising industry standards.

Today, we’re diving deep into a concept that’s often overlooked but holds immense power – the Customer Value Proposition (CVP).

What is the Customer Value Proposition?

In the high-end detailing world, simply being the best isn’t enough. Clients want top-notch service for their vehicles, and standing out requires more than quality. This is where the CVP comes into play. It’s not just about selling a product or service; it’s about understanding your customer’s goals and showing them how to meet those needs better than anyone else.

Identifying Your CVP

Your CVP is what sets you apart. Is it your state-of-the-art facility, unique services, or unmatched guarantees? To truly understand your CVP, list down ten things your customers care about and ten things you care about. Find the intersection between these lists. If your focus is more on your interests than your customers, it’s time to realign.

Integrating CVP into the Customer Journey

Awareness: This is the stage where potential clients realize they have a need. Your CVP should clearly communicate how you can meet this need better than others.

Consideration: Customers evaluate their options. Your CVP should highlight why you’re the best choice.

Purchase: Remind clients why they chose you, especially during moments of doubt.

Retention: After the service, continue to deliver on your CVP. Offer post-purchase support and ensure you remain the best choice for them.

Advocacy: Satisfied customers become advocates. Ensure they have a stellar experience to share with others.

Final Thoughts

While sales are crucial, understanding and crafting your customer journey and CVP are equally vital. It’s not just about selling; it’s about creating an experience from the first contact to post-purchase. This approach is what will elevate your business, helping you stand out and scale.

If you found this post valuable, please share it across your networks. For more insights and a community of like-minded individuals, join our Facebook group, “Detailer to Business Owner.” We’re a tight-knit group sharing valuable information and would love to have you.

Thanks for reading, and until next time, keep shining!